Frequently Asked Questions
We’re often asked some of these basic questions in email correspondence and unfortunately due to client & life commitments cannot always answer each person individually. We hope this photographer FAQ helps some of you.
WHAT DOES THE SESSION FEE COVER?The Session Fee covers our time and talent during the session, post production work, professional editing and enhancing of images, photos on CD / DVD, and postage. WHAT EQUIPMENT DO YOU USE?
We only use Canon Professional equipment.
IF I BOOK A CHEAPER PACKAGE AND I CHANGE MY MIND CAN I UPGRADE TO ANYTHING ELSE? Of course, you can upgrade to other packages. WHAT SHOULD WE WEAR?
The clothing you wear will greatly impact your images. When dressing your child for the session it’s best to dress your child in strong colours is great but less patterned the ideal clothing is plain, classic and comfortable. Solid colors work best. Jewellery should be minimal, it’s best to avoid wearing watches. Group are most pleasing when the colors compliment each other-color variations in clothing add interest without being overpowering.
Also bring along over coat / cardigan that they can wear if it’s cold but still photogenic enough.WHY SHOOT OUTSIDE?
Natural light photography is portrait photography with a difference. Instead of the confines of a studio, we use the real world as our backdrop as well as professional backdrops. We work with the natural light to create refreshingly relaxed, informal and formal portraits of your children.HOW DO I SCHEDULE MY NEWBORN PHOTO SESSION?
The best time to schedule your newborn session is during your pregnancy. We will add your expected due date to our schedule. Just tell us your estimated due date and then we’ll block off some time around that. When that day arrives give us a call and we will finalize your session date. Because this magical stage of life passes in the blink of an eye, newborn portraits are captured during the first 14 days of life (and around 6-10 days of age is ideal) when they are most relaxed and sleep a majority of the time. Most of the newborns shown in our gallery are about 10 days old.
The most important thing is to book your session as soon as you can while you’re pregnant. Please don’t wait until your baby is born as our schedule fills up very quickly and we don’t want you to be left without newborn images.
WHAT HAPPENS IF MY CHILD IS ILL?
Life happens. If something should arise preventing you from making the session please contact us at least 24 hours in advance. If your child is ill then we can reschedule your session.
CAN YOU RETOUCH SCARS, WRINKLES, BLEMISH…?
Yes and our clients love this extra service! We always review each photo and edit with software to enhance natural beauty.
WHAT IF IT RAINS ON THE DAY OF OUR PHOTO SHOOT?
In case of light drizzle our outdoor location is sheltered by trees and photo shoot is possible to proceed as planned but in case of heavy rain we can reschedule to the next available date.
WHAT HAPPENS AFTER OUR PHOTO SESSION IS COMPLETE?
Once the session is complete, our creative process continues as we hand pick each of the final images for you. After narrowing it down to the very best images (amount of images depending on the package you’ve chosen), we retouch and edit each individually, finding color in the most unexpected places and turning your photographs into unique pieces of art. The editing process takes up to 4 weeks and 1 working day for packaging & posting.
CAN I GIVE / SELL MY IMAGES TO A THIRD PARTY?
Your images is for your personal use only and it is illegal (and not nice!) to sell / give our professional photographs to a third party without our written consent. Some people mistakenly think that it’s fine to sell / give permission to third party use and reproduce our professional photographs once they have paid for it, or that using our professional photographs for advertising is permissible if they don’t plan to earn from the images. Both are false. Using images without the artist’s permission is illegal. This can unfairly harm our reputation.
DO YOU ARCHIVE SESSION FILES?
We can archive your final images for small fee for up to one year. The archived images can be downloaded or purchased on a CD / DVD.
If you have a question that is not answered here, please contact us.
